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Support

Answers to the most common questions.

Does my data sync between devices?

Only if you turn on iCloud sync (More → iCloud sync — it is off by default). When on, your diary is mirrored through your private iCloud storage; when off, it lives only on the device you logged it on.

I resubscribed / got a new phone — how do I restore Premium?

Open More → Restore purchases while signed into the same Apple ID you subscribed with. Subscriptions are tied to your Apple ID, not to the device.

How do I export or back up my data?

More → Export all data (CSV) creates a complete spreadsheet-friendly file of every log, medication, and note. More → Back up to file saves a single backup file you can restore later on any device (More → Restore from file). A one-page PDF for your doctor is available in Prepare Visit. Everything is delivered through the standard share sheet.

How do I delete everything?

More → Delete all data permanently removes every record from your device and, if sync was on, from your iCloud storage. This cannot be undone — consider exporting first.

The Apple Watch app isn't syncing

Logs from the watch queue up and transfer when your iPhone is nearby with Bluetooth on. Opening Sielle on the iPhone forces a catch-up. Watch logging is part of Premium.

How do I cancel my subscription?

iPhone Settings → your name → Subscriptions → Sielle. Canceling keeps Premium until the end of the paid period. The free logging features keep working forever.

Why don't I see sleep or heart data?

Sielle only shows Health data if you granted access (iPhone Settings → Privacy & Security → Health → Sielle). Access is read-only and optional — the app works fully without it.