Photo & Video Compressor — Support

We usually reply within 1–2 business days.

Contact

Email us at asrdus.of@gmail.com. Please include your iOS version and, if relevant, the size and format of the file you were compressing — it helps us help you faster.

Frequently asked questions

Does the app upload my photos or videos?

Never. All compression happens on your device, and the app works fully offline. It collects no data at all — see the Privacy Policy.

Are my originals safe?

Yes. The app only reads the items you pick and writes new, compressed copies. Originals are never modified or deleted.

Is everything really included?

Yes. The app is a one-time purchase on the App Store — no subscriptions, no in-app purchases, no ads, no watermarks, no usage limits. Photo and video compression, HEVC encoding, batch mode, and metadata removal are all part of the single purchase. Installing the app from the App Store on a new device signed in with the same Apple Account is all it takes to move it.

How do I remove GPS location from photos?

In the Photos tab, keep the "Remove location & metadata" switch on (it's on by default). The compressed copies will contain no GPS coordinates, camera details, or other hidden EXIF data.

Why is my compressed file not much smaller?

If the source was already well compressed (screenshots, downloads, already-optimized media), there's less to save. Try a lower quality level or a smaller resolution.

How do refunds work?

Purchases are processed by Apple; request a refund at reportaproblem.apple.com.